Breivik turned from kind son to crazy loner: mother

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Is etiquette dead? Mind employees' manners ? Business ...

For today?s e-generation, the impersonal tools of email, texting and Face??book have replaced the handshake deal and paper business card. The result, say many HR professionals, is millions of employees who have failed to develop the people skills necessary to conduct face-to-face business, get along with colleagues or impress the boss or board member.

To combat this trend, more corporate training departments are turning into pseudo charm schools. They?re sending employees to business etiquette classes (or hiring personal coaches) to put polish on everything from business correspondence and conversational skills to personal hygiene.

At stake: professionalism and credibility. Enrollment is booming at business etiquette schools.

??The good news is that these skills can be taught,? says management coach and trainer JoAnn Corley. ?It?s mostly a matter of teaching employees to be??come more aware that they are alienating people with their behavior, even if they are talented and work hard.?

5 key steps for HR

If you worry that the personal habits and behavior of your employees?particularly new hires, fresh out of school?might be holding them back (and re??flect??ing poorly on your organization) try these tips for reinforcing business etiquette:

1. Encourage face-to-face interaction

It?s essential for conducting business. Yet too often, it seems easier to send an email, even to a colleague sitting in the cube next door than to stand up and speak to the person.

Actually speaking to someone minimizes mis????understanding.

Tips: Encourage employees to ap??proach co-workers within walking distance for face-to-face conversations about anything that requires a quick response. Explain that eye contact is an important way to show interest in another person and gauge the colleague?s understanding of what you say.

Also, teach listening skills so employees know how to ask clarifying questions and allow others to talk.

Online resource: Download a free Memo to Managers handout on listening at www.theHRSpecialist.com/listen.

2. Enforce a dress code

Your company policy might embrace business casual all week, but some employees hear only the ?casual? part.

Don?t blame your Gen Y em??ployees if they show up for work wearing jeans, flip-flops, or filthy or revealing clothes. Maybe no one ever told them ?business casual? is more about khakis than comfort.

Tips: Your dress code should outline pre??cise do?s and don?ts for workplace attire. Address whether jeans, shorts, gym clothes, miniskirts, halter tops and other casual attire are appropriate. Provide photos of what?s acceptable and what isn?t. Pin??point the necessities.

Don?t assume everyone will read the policy. In??cor??po??rate dress code rules into new-hire orientation info.

Online resource: For more details on dress codes and to access a free sample policy, go to www.theHRSpecialist.com/dress.

3. Set stricter social media rules

Workers were three times more active on Facebook and seven times more active on Twitter in 2011 than in 2010.

Employees who spend time keeping up with pals via social media sites rob your company of productivity. And posting messages, sending texts and reading emails during meetings and conversations is rude.

Online resource: Find advice on creating a social media company policy at www.theHRSpecialist.com/socialpolicy.

4. Gauge civility during interviews

Encourage hiring managers to make note of etiquette during candidate interviews. Ask receptionists how they were treated by the applicant.

Also, it?s becoming more common for recruiters and hiring managers to conduct second interviews over lunch, where it?s easy to determine whether the candidate is courteous to waitstaff and displays good table manners.

Dining out can be a barometer for good judgment, too, like whether a person can en??gage in conversation and resist picking up a cellphone for an hour.

Online resource: Read our Memo to Managers training handout on how to measure the intangible traits of an employee or applicant at www.theHRSpecialist.com/intangible.

5. Don?t assume workplace civility and etiquette are givens

Pamela Eyring, president of the Protocol School of Wash??ington, notes that elementary and high schools no longer in??cor??po??rate lessons in manners or socializing. Busy parents often no longer en??force table manners, respect for elders or even saying ?please? and ?thank you.?

Poor manners, rude behavior and sub??par communication skills, notes Eyring, are a reflection on the company.

?Everything speaks,? she says. ?The way employees dress, the way they be??have, the way they eat, the way they text. They?re so used to texting with abbreviations and using casual language, but it?s turning off clients.?

HR can play a role in bolstering an organization?s orientation and training programs so they include the most basic skills of workplace civility, from personal hygiene to G-rated language.

Newcomers to the workforce should be taught how to dress, act, write business correspondence and show respect.

How to build a culture of better business etiquette

Here are tips for business etiquette training, whether you do it in-house or send em??ployees to outside classes:

???? Mix it up. Combine informal training?like quick webinars and email tips?with face-to-face group training and one-on-one coaching so the message is repeated constantly.

???? Measure business etiquette in every performance appraisal. Tie part of managers? evaluations, pay raises and bonuses to the professionalism displayed by their teams.

??? Enlist your employee assistance program. Your EAP?s mental health professionals can help employees identify their feelings of anger, boredom, grief or joy, for ex??am??ple, and teach them how to manage those emotions. Help employees become accountable for how they express their feelings and learn how to rein them in so their behavior is appropriate for the workplace.

??? Get buy-in from the highest levels of your organization to build a companywide culture that no longer tolerates anti-social and unprofessional behavior, appearance and attitudes in the workplace.

Like what you've read? ...Republish it and share great business tips!

Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...

We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.

The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.

" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/31289/is-etiquette-dead-mind-employees-manners "

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Motor racing-F1 must tackle costs urgently, says Montezemolo

LONDON, June 12 (Reuters) - Formula One must take urgent

action to address costs in the light of global economic problems

and the euro zone debt crisis, Ferrari president Luca Di

Montezemolo said on Tuesday.

Spain's Banco Santander, the euro zone's largest bank whose

long-term credit rating was downgraded on Monday by Fitch

Ratings, are one of the FIAT-owned team's most prominent

sponsors.

Euro zone finance ministers agreed at the weekend to lend

Spain up to 100 billion euros to shore up teetering banks hit by

bad loans after a real estate boom turned to bust, although

Santander has said it will not need any of it.

"The world economic situation and that of Europe in

particular, is very serious and the world of Formula One cannot

ignore the fact," Montezemolo said on the Ferrari website

(www.ferrari.com).

"We cannot lose any more time: we need to tackle urgently

and with determination the question of costs.

"Ferrari is in agreement with the (governing) FIA's position

that drastic intervention is required. We are absolutely

convinced that, as I have always said, the teams and the

commercial rights holder must work together with the Federation

on this front," added the Italian.

"This is no longer the moment for getting bogged down in

sterile discussions or the meanderings of engineers, usually

only concerned in defending the interests of someone or other:

the question has to be tackled at the highest level, without

further delay."

Formula One teams, commercial rights holder Bernie

Ecclestone and the International Automobile Federation are in

the final stages of concluding a new 'Concorde Agreement'

governing the sport.

The existing agreement expires at the end of the year but

Ecclestone told CNN last month that most of the 12 teams had

agreed they would sign an extension until 2020.

BUDGET CAP

Ferrari, the only team to have been in the championship

since the first season in 1950 and also the most successful, get

a special premium in recognition of their importance to the

sport on top of their share of the revenues.

They are also the biggest team based in the euro zone, with

most of the others having factories in Britain. Sauber are

Swiss-based, Red Bull-owned Toro Rosso in Italy and tail-enders

HRT have their headquarters in Madrid.

The FIA met teams after last month's Monaco Grand Prix with

mounting concern about how expensive regulations for 2014, when

a new V6 1.6 litre turbo engine is due to be introduced, will

prove.

Ferrari, Mercedes and Renault provide 10 of the 12 teams

with engines, with the other two using Cosworth units.

Formula One has had a so-called Resource Restriction

Agreement (RRA) in place in recent years but the once-united

team body FOTA has been weakened by the departures of Ferrari

and Red Bull over disagreements about spending.

Talks on a new RRA, and the possibility of the FIA policing

some sort of a budget cap, have intensified with reports

suggesting the end of June marks a cutoff point at which teams

can agree measures by a majority vote.

After June 30, any change affecting next year must be

unanimous, which is likely to be much harder to achieve.

Sauber CEO Monisha Kaltenborn suggested in April that a

budget cap should be introduced for next year.

"I think that we should have the next step already in place

for next season and take it from there. Next season for me

should already see a major step forward in the financial

feasibility of a team," she told the formula1.com website.

"When the current Concorde Agreement comes to an end at the

end of this season, I think it would be a good time to set some

kind of rules."

(Editing by Alison Wildey)

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Nokia 'sharpens strategy' by dropping three executives, laying off 10,000 and dumping Vertu

Nokia is still trying to turn things around after a slew of losses, and has made some tough decisions about how to move forward by announcing it will reduce staff by up to 10,000 people before the end of 2013. Also on the outs are three executives, and it has sold the luxury brand Vertu to private equity group EQT VI. That's not the end of the bad news either, as Nokia is also reporting it will take a charge of 1 billion Euros ($1.3 billion) by the end of 2013 as a result of the restructuring and its efforts to return to profitability. Check the press releases after the break for more details while we sort through what this means for the (remaining) folks in Espoo.

Developing...

Continue reading Nokia 'sharpens strategy' by dropping three executives, laying off 10,000 and dumping Vertu

Nokia 'sharpens strategy' by dropping three executives, laying off 10,000 and dumping Vertu originally appeared on Engadget on Thu, 14 Jun 2012 02:57:00 EDT. Please see our terms for use of feeds.

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Slate Joins Pinterest

Here at Slate, we are always looking for new ways to reach our readers. The image-based social networking site Pinterest has grown very quickly over the last year, and now boasts more than 20 million users per month. We decided it was time to get in on the fun. Today, we are launching 5 boards we hope will appeal to the Pinterest community. Our plan is to feature Slate favorites: the books, DVDs, recipes and other stuff mentioned in Slate articles and podcasts, and general recommendations from the Slate staff. Through our Pinterest boards you will be able to check out the latest books we?ve reviewed, see photos from our food series, ?You?re Doing It Wrong? find that movie that the Culture Gabfest hosts were raving about, and even get recommendations for kids? products from our savvy staffers. (We?ve got a lot of parents!)

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iOS Apps Can Run on a PlayBook, Kinda [Video]

If you somehow happen to own a BlackBerry PlayBook: we're very sorry for you. But still, don't be too sad, because apparently it's possible to port iOS apps so that they run on your awful piece of hardware! More »

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GOP mood toward Romney's fall prospects brighten

ROSEMONT, Ill. (AP) -- Republicans riding high from a string of breaks in their favor are increasingly optimistic about Mitt Romney's chances to claim the White House in November, even among conservatives who had qualms about making him the party's nominee.

The bullish take is reflected in interviews with party strategists and activists, including people who supported Romney rivals during the primary season. Mood matters because it can fuel fundraising and volunteer hustle. But some of those GOP players stress that Romney, the former Massachusetts governor, has little room for error if he expects to topple an incumbent president.

The chest-thumping follows a GOP victory in last week's Wisconsin recall election that saved Gov. Scott Walker's job. The race galvanized Republicans who saw it as an early 2012 referendum on conservative fiscal principles in an election that was likely to hinge on the shape of the economy.

Even Rick Santorum, who spent a primary season casting doubt on Romney's ability to succeed in a general election, says things are looking up for Romney.

"I can tell you, I feel a little bit better about that election since what happened on Tuesday up in Wisconsin," Santorum said Friday at a Conservative Political Action Conference in Chicago.

Some Republican voters concede they aren't as passionate about electing Romney as they are about booting Democratic President Barack Obama from the Oval Office.

"He's obviously it, and he's what is left," FBI agent David Hirtz, an active member of his central Illinois tea party, said of Romney. "Anybody is better than Obama."

In mid-May, a USA Today/Gallup poll found 81 percent of Democrats and 58 percent of independents predicting an Obama victory. Among Republicans, 68 percent thought Romney will win - about the same percentage of faith GOP voters placed in 2008 nominee John McCain at this point in his campaign.

But that was before the closely watched Wisconsin recall, the release of key campaign finance figures and the latest figures on job growth raised concerns about a slowing economic recovery, which gave Romney more fodder to pound Obama's stewardship.

Romney and his Republican allies pulled down more money than Obama and aligned Democratic Party committees in May, a notable shift in the money chase. The $76 million haul was a big jump up from what Romney and the GOP had raised the month before, and it was comfortably above the $60 million gathered by the combined Obama team.

A conservative base that was deeply splintered during the Republican primaries has coalesced around Romney even faster than some in the party were expecting.

That's the case with Bobbi Jo Rohrberg, a 36-year-old teacher and conservative blogger from southwestern Iowa who backed Santorum at the state's leadoff caucuses in January. She was worried a Romney nomination would look too much like McCain's fateful run.

Rohrberg said Romney initially struck her as someone who was "not going to have a lot of bite, not going to show the teeth, going to be very likeable and agreeable to go along and get along, which isn't going to get you anywhere if you are going to win."

But she said those concerns faded after Romney blasted Obama outside failed California solar energy company Solyndra, which received federal stimulus loans, and his recent efforts to brand the president as incapable of guiding the economy.

Virginia Procuniar, who plans to contribute money to Romney after initially holding back, said her confidence in his chances comes from seeing Obama have to play defense more regularly.

"Obama is his (own) worst enemy. As he gets more in a corner and more on the defensive, he's making gaffes that are ticking people off," said Procuniar, who at 65 recently retired from the insurance company in Chicago.

On Friday, Obama exposed himself to GOP ridicule for an ill-cast appraisal that the "the private sector is doing fine." He later clarified that he meant there was "good momentum" lately, but the earlier remark had already become GOP ad material. Romney released a Web ad Sunday slamming Obama for the remark by contrasting it with eight people who tell how they've struggled despite the recovering economy.

For the GOP, the climb to victory remains steep. Several states that Obama won four years ago would have to flip for Romney to reach the required 270 electoral votes.

"Let's be honest about it, at the presidential level, the Democrats took the Republicans out behind the woodshed a little bit in 2008. By the sheer number of electoral votes Barack Obama won last time, clearly we have our work cut out for us," said Gregg Keller, executive director of the American Conservative Union. "It's a tough map for us and no one should think this is going to be a walk in the park. It's going to be a tough race. But Republicans and conservatives believe this is an eminently winnable race."

The conservative gathering just outside Chicago - where Obama's political operation is based - focused attention on a Midwest region that could prove pivotal.

To the west, Iowa will be one of the most hotly contested states. Republicans have overtaken Democrats in Iowa voter party registration, the first time in six years they've had that pre-election advantage.

To the east, an Obama repeat in Indiana is viewed as unlikely and Ohio with its 18 electoral votes will be in play as usual. Republicans see a chance to apply pressure in Wisconsin and Michigan, too.

Illinois, the state that first sent Obama to the U.S. Senate, is hardly fertile territory for Romney. But conservative activists like Robert Baker of Princeton, Ill., said his local tea party group is already planning weekend canvass trips across the border in Iowa and Wisconsin, much like they did ahead of last week's recall. The Wisconsin win put a taste in their mouths, Baker said.

"We've demonstrated we can mobilize," the retired math teacher said. "We'll be pounding the pavement and handing out literature."

---

Associated Press Deputy Director of Polling Jennifer Agiesta in Washington contributed to this report.

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